Dough Cafe and Bakery is one of the new additions in Kuwait where new restaurants are sprouting like mushrooms especially along the shoreline. This newly opened restaurant is located in the Miral Mall in Mangaf. I was there for breakfast, and I was totally impressed with the location and the decor (very cute and cozy) perfect sea view and right feel of the sun and the breeze.. But, yes the big but..
As always excited and comfortably going thru the menu, which comes in a shape of a huge placemat. I was ready to try more than I thought I could eat – so I asked my server to get in my order and made it pretty clear in what order I wanted to be served too.
First I wanted my Booboo Buns, to be followed by Camel –wings (Cinnamon, Sugar & Lemon and Nutella for toppings) and then the main “Eggs” Scrambled Avocados and Huevos Rancheros, of course with black American coffee.
The server took the order and went for a “whatever” break – so my eggs arrive first and I was not happy – I sent it back. Finally the Booboo buns arrive and I enjoyed them, but I was kinda worried about my eggs getting cold in the kitchen the whole time. Then came the Camel-Wing (I would describe it as an Indian version of ‘Puris’ with the relevant toppings.
In any case, we asked for the eggs, looked fancy however it was cold and Guess what? My Huevos Rancheros never arrived. Spoke to three different waiters, then the manager – who apologized and said it’s a new restaurant and new staff, hence the delay and miscommunication in the service. Well, you know what that is certainly not my problem. I went there with the intention to enjoy my morning, my breakfast, the view, the company and I was extremely disappointed..
So even before thinking of shooting some more pictures of the place or trying they range of cakes, I asked for my cheque and continued with my day
This is the so called food revolution happening in Kuwait however, is anyone really paying importance to what the customer wants or how the staff should be well trained before you can open to the public. Looks can deceiving – that’s what I learnt!!